When should I call 911?
The 911 system is for emergencies ONLY! An emergency is a situation that poses an immediate risk to health, life, property, or environment. If the event does not include at least ONE of these, please call the non-emergency line at 575-533-6222.
What to do when Dispatch answers the phone?
First, take a deep breathe and remain calm.
Dispatch will ask you your location first. This is in case the call gets disconnected, they will already know where to send help!
Next, follow the prompts from the dispatcher. There are a series of questions, so please stay focused on the call and try to remain calm.
What if I'm calling from a cell phone?
Due to the lack of cell phone coverage, a call may be dropped before a location can be found.
Please be patient and try your call again if your call is dropped.
Also be prepared to give a location of the emergency as we currently have limited Phase 2 E-911 capabilities.
Can I text information to 911?
Currently Catron County does not have the capabilities to accept texting. This is new technology that is included in NG-911 (Next Generation-911). At this time, we are working on getting that system active and will be releasing further details when it happens.
What is my address?
All residences in Catron County have been assigned a 911 address. This is NOT a Lot Number or a physical description such as "The Old Johnson Place".
If you are not sure of your address, please contact the Catron County Assessor at 575-533-6577 or the Catron County Sheriff's Office at 575-533-6222.
Please DO NOT call 911 to obtain this information!
What if I accidentally call 911?
If you accidentally dialed 911--DO NOT HANG UP!
Let the dispatcher know there is no emergency and that you misdialed.
If you hang up, dispatch will think there is an active emergency and will be sending help.